Privacy Policy
Your personal information and assets are our highest priority. We are fully committed to keeping them secure.
Highpeak Zenix collects and stores information essential to your trading activity on our trading platform. Details on how we collect and store this information are outlined in the Privacy Policy below.
The following principles guide our policy:
- To be fully transparent about how we collect and store your personal data:
Our goal is to help you understand how we collect and process data so you can make informed decisions. We follow clear guidelines and processes for handling data on this official website. This policy explains how it works and outlines the specific methods we use, providing transparent, concrete information about its use. You remain in control.
We’ll provide timely updates whenever we determine you should be notified. Transparency is fundamental to how we operate.
Our knowledgeable team is available to answer any questions about our processes, including our compliance obligations under the laws of Canada. Contact us at info@.
- We do not use personal data for any purpose other than those described in our Privacy Policy.
We may process personal data for purposes such as ensuring the proper operation of Highpeak Zenix Services and connecting trader-members with third-party trading platforms. We may also process data to maintain and improve functions of our official website and Services, protect our rights, and comply with regulatory or other legal obligations. In addition, we use personal data as needed to perform administrative and other business functions related to the Services we provide to you, the client.
To provide better services tailored to your preferences and needs, Highpeak Zenix uses personal data.
- To enable you to use the essential tools that protect your personal data and safeguard your rights:
You can contact us at any time through our official website to access your personal information. We can also update or delete it upon request. We support requests to transfer your data to you or to a designated third party. These services help you exercise your rights to privacy and control.
- Safeguard your personal information:
We employ bank-grade security measures across our systems. While no system can be guaranteed 100%, we are committed to continuously upgrading and strengthening our safeguards to the highest possible standard.
We maintain a comprehensive privacy policy and the highest standards of security across our systems.
1. The Scope?
This policy outlines our procedures for collecting, processing, and sharing all data relating to natural persons.
The terms of this policy apply to all identifiable individuals. This includes anyone who can be, or has already been, identified using data entrusted to us or information we can access and/or combine.
As defined in the Privacy Policy, data processing refers specifically to the storage, management, and organization of personal data.
We do not knowingly collect personal information from individuals under 18, nor do we allow anyone under 18 to use our platform for any purpose. If we learn that a user is under 18, or that we have collected information about someone under 18, we will delete that information immediately.
2. What personal information do we store?
Upon registration, we collect the personal information required to enable you to use our services. When necessary, we may also request additional details to verify account ownership. To maintain and improve service quality, we collect and analyze data about your use of our platform and services, as well as those provided by our third-party partners.
3. You are under no obligation to provide the company with your personal information.
Although you’re not required to provide your information, choosing not to do so may limit the services we can deliver and may restrict your ability to use our platform.
4. What personal information do we collect? When you visit our website, we may collect the following personal information:
We do not collect information that can personally identify you. We do, however, log specific account activity, your IP address, and the date and time of access. For maintenance, security, and support, we retain system crash reports, browser details, and the type of device used to access your account. We also record your account’s language preference.
Regarding personal data collection, we only collect and retain the information you explicitly consent to share with us when you use our service to connect to a third-party trading platform.
The personal information you’ve shared with third-party platforms may include your full name, mailing address, phone number, and email address.
5. Why does the company need my personal information, and is it legal for them to collect it?
The company collects, stores, and processes your personal information solely for the purposes outlined in this Policy. All such uses and processing comply with the applicable laws of Canada.
The company will not handle, process, or transmit your data except in compliance with applicable laws in Canada. The following are the legal bases for doing so:
- By submitting your information to the company, you consent to the storage and processing of your personal data. You also authorize us to transfer your data to the appropriate third-party trading platform. Your consent covers the processing of your personal data for one or more specified purposes.
- To improve its services, establish or defend legal claims, and pursue legitimate interests, among other purposes, the company may be required to store and process your personal data.
- We process data when necessary to comply with legal obligations.
To learn more about the data processing we are required to perform, please contact us by email.
Below is a list of the specific purposes for which we may process your personal data, together with the applicable legal bases.
To enable your access to digital trading, and only at your request, we will share your personal information with third-party platforms.
Your data may be collected and shared with third-party companies only at your request and with your consent.
You have consented to the processing of your personal information for one or more purposes.
Please provide the required information so we can respond promptly and effectively to your requests, questions, and concerns about our services.
Processing personal data is necessary to pursue the company’s legitimate interests, or those of a duly authorized third party.
To meet our legal and administrative obligations, we must process personal information.
To comply with applicable laws, we are required to process certain personal information.
Anonymized personal data and usage tracking are necessary to enhance our services, including crash reporting.
To safeguard the legitimate interests of the company and the third-party service providers we work with, we need to process and store personal data.
This step is necessary to prevent fraud and misuse of our service.
As part of our service obligations, we manage and perform data processing to support business development, strategic decision-making, oversight and legal compliance, and other operational activities.
To safeguard the legitimate interests of the company and its third‑party service providers, we process and store personal data.
We leverage statistics and analytics to inform decisions across our services and guide strategic planning.
To protect the legitimate interests of the company and third-party service providers, we need to process and store personal data.
Where necessary to protect the company’s rights, assets, and interests, as well as those of our third-party service providers, and in compliance with applicable local laws, regulations, agreements, and our own terms, conditions, and policies, we may process personal data. Any such processing will be carried out only in accordance with required and established procedures.
To protect the legitimate interests of the company and its third‑party service providers, we must process and store personal data.
6. Disclosure of Personal Data to Third Parties
To store and process IP addresses, conduct user surveys and analytics, and deliver other related services, the company may share anonymized personal data with third-party service providers.
At your request, we will share certain personal information you provide with third-party services. In such cases, their handling of your information will be governed by that company’s privacy policy. This may include multiple online trading platforms.
To better serve our clients and improve our services, the company may share personal information with its affiliates and partner companies.
Where required by law, or to safeguard the rights and property of the company and its third-party partners, we may disclose information to the appropriate law enforcement or regulatory authorities.
In the event of a significant business transaction—such as the sale of the company, seeking investment, or obtaining a loan—we may share relevant data in a lawful and appropriate manner. This also applies in the case of a merger, restructuring, consolidation, or bankruptcy, in accordance with applicable law.
7. Use of Cookies and Third-Party Services
Cookies and similar technologies may be used for site analytics and, in collaboration with advertising partners, in line with applicable laws and industry standards.
Cookies are small text files stored on your device when you visit a website. They collect information about browsing behaviour and preferences to personalize and improve your experience. Cookies help us remember your settings and tailor our services accordingly. They are also used for site analytics and to compile statistics that support strategic planning.
In general, the site uses two types of cookies. Session cookies are stored only for the duration of your visit and are deleted when you close your browser. Persistent cookies remain in your browser after your session ends. They allow the site to recognize you as a returning visitor and make it easier for you to use the site.
Types of cookies:
We may use cookies as necessary, in accordance with their intended purposes:
These cookies are strictly necessary.
Cookies are used to recognize you as a client, so we can better provide the information, settings, and services you need. They also improve navigation on our official website and enable access to its features.
We use cookies to allow your device to download and stream data. They also enable access to relevant features and let you return to pages you’ve previously visited.
To make access quick and convenient, cookies may store and process limited personal information—such as your username and last sign-in date—when you choose to be remembered at login.
Session cookies are deleted when you close your web browser.
Functionality cookies
We use cookies to securely store and quickly retrieve your settings and preferences. They also help us recognize you when you visit our website.
Persistent cookies stay on your device beyond your browsing session and remain until they expire.
Cookies for performance
To improve our services, we use cookies to collect statistical information about site performance and usage.
All information stored in cookies is anonymous and cannot be linked to any individual.
Session cookies are removed when you close your browser, whereas persistent cookies remain active until they expire—or, if no expiry is set, until you delete them.
Cookies are blocked or have been deleted
To delete or block cookies, adjust your browser settings. For step-by-step instructions, follow the links below for the most commonly used browsers.
- firefox
- Microsoft Edge
- Google Chrome
- safari
Blocking cookies will prevent some functions and features on this website from working as intended.
ONLINE TRACKING NOTICE
Your personal data will be retained for as long as necessary to perform the operations described elsewhere in this policy. It may be kept longer to comply with applicable laws, regulations, and company policies.
At your request and at your discretion, we may share your personal data with third-party trading platforms for a period of 12 months. When that period ends, and with your consent, we may continue sharing it for an additional 12 months.
As part of our operations, we routinely review all personal information to determine whether it remains necessary.
9. Transfers of personal data to third countries or international organizations
When necessary to provide our services and/or for security reasons, we may transfer personal data to third countries (a country other than your own) and to international organizations using robust security safeguards. We implement industry‑leading data protection standards to protect your information and ensure you retain access to legal remedies and rights in all cases.
Across the European Economic Area (EEA), all residents are protected by data protection laws and safeguards.
- All data transfers are conducted under EU legal jurisdiction and competence, in accordance with the data protection safeguards set out in Article 45(3) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (“GDPR”).
- All data transfers between public entities or authorities comply with Article 46(2). They are governed by a legally binding, enforceable agreement.
- Under Article 46(2)(c) of the GDPR, the European Commission’s Standard Contractual Clauses establish the conditions for data transfers, and such transfers are carried out in accordance with these Clauses. You can review the Clauses on the European Commission’s official website at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.
For more information about the specific security measures the company uses to protect your personal data during transfers to third countries, please email info@wealthwaydigital.uk to request details.
10. Protection of Personal Information
Personal data is safeguarded with the highest level of technical and organizational measures, aligned with industry-standard best practices. These measures are designed to prevent unauthorized access, destruction, loss, or alteration of data, whether due to unlawful activity or accidental events.
Although we apply the highest level of care and gold‑standard procedures for data protection, as required by law, it is not possible to guarantee in every circumstance that your personal data will remain error‑free or fully secure. Accordingly, we cannot be held liable for any disclosure of personal data, or for incidental, intangible, or consequential loss or damage. This includes events beyond our control, such as transmission errors, unauthorized third‑party access, or other similar causes.
If we receive a legally binding request from regulators or other competent authorities, we may be required to disclose your personal information to them. Once disclosure is made as required by law, we cannot control how those authorities handle, store, or protect your information.
Any information transmitted over the internet, including personal information, carries a risk of interception and is not completely secure. The Company cannot guarantee the security of any data sent online.
11. Links to third-party websites
On this website, you may encounter links to third-party applications and websites outside our official website. Please note that these parties are independent, are not our affiliates, and are not controlled by the company; our Privacy Policy does not apply to them. They maintain their own policies and practices for collecting and processing personal data, and we are not responsible for those activities. We do not endorse or verify their content or security. Use these resources at your own discretion.
Before providing any personal information, review the privacy policy on the official website of the company or service. Confirm that its data collection, use, and processing practices align with your preferences and priorities. Any information you choose to share should be provided directly to the service provider.
12. Policy Amendments
We may update or modify our policy at any time. We will notify you of changes through our official website and other appropriate channels. The revised privacy policy will be posted on the website and will take effect immediately upon publication, unless otherwise noted.
13. Your rights regarding personal information
You retain full control and the final say over how your personal data is used, including the right to verify its accuracy, correct errors, and choose to delete it or restrict the scope and nature of our processing.
On this page, EEA residents will find information relevant to them:
Your personal data is protected under the rights described herein. By sending an email to the address below, you can immediately exercise those rights.
Accessing Your Rights
If the personal data you provided is accurate, you may access it at any time. All personal data we process is available to us and therefore verifiable.
You can request your personal data at any time for verification, and we will provide it in electronic format. If you request additional copies of the data we process beyond the initial copy, a reasonable fee may apply.
Rights under applicable law and our privacy policy do not extend to actions that would infringe on the rights of others. The company may refuse or restrict access to personal information where such access would compromise the rights and freedoms of other individuals.
Right to Correct Inaccuracies
Any errors in your personal information, whether omissions or inaccuracies, may be corrected by you or by the Company to ensure it is processed properly.
Erasure Rights
You have the right to request the deletion of your personal data in the following situations: 1) if your data has been processed without your consent or outside lawful limits; 2) when you ask us to remove it and the Company has no legal obligation to retain it; 3) if you object to any further processing by us, even when lawful and based on our or a third-party provider’s legitimate interests; and 4) when we are required by law to delete your data.
The right to deletion is subject to legal obligations under EU or member state law, and does not apply where the data is required for the establishment, exercise, or defence of legal claims.
Right to Restrict Data Processing
You have the right to request that we restrict the processing of your personal information if you believe it is inaccurate.
If you request that the use of your personal data be restricted, we will delete it unless: 1) deletion is prohibited by law in the European Union or any Member State; 2) with your consent, it is required to establish, exercise, or defend legal claims; or 3) deletion would infringe the rights of another individual.
Data Portability Rights
If you have consented in any manner to the collection of your personal data and it is processed by automated systems, you have the right to access and review the information you have provided.
You may request the transfer of your personal data to another company or organization, where technically feasible. Exercising this right does not affect your right to have your data erased. We may decline the request if fulfilling it would infringe on the rights or freedoms of another individual.
Right to contest the processing of your data
While the Company may process data to pursue its legitimate interests, or those of a third-party service provider, you have the right to object to such processing and request that we stop. This right does not apply where there are compelling legal grounds to continue, including to establish, exercise, or defend legal claims. In those circumstances, we may continue processing your personal data.
You may, at any time, request that your personal data not be processed for direct marketing purposes.
Your Right to Withdraw or Refuse Consent
At any time, you may withdraw your consent to our processing of your personal data, effective immediately where feasible. This will not apply retroactively to processing carried out before your consent was withdrawn.
If you are dissatisfied for any reason, you have the right to file a complaint with any legal, regulatory, or other supervisory authority.
If you believe your rights and freedoms have been violated in connection with the processing of your personal data, the Member States of the European Union have established regulatory and supervisory authorities to handle such matters. You may file a complaint with these authorities at your discretion.
Section 13 outlines the circumstances under which your personal data rights may be limited under European Union law or the laws of its Member States.
Once we receive your request regarding your personal data and its processing, we will provide access to the information you requested, as outlined in Section 13 of this policy. We may extend the response period by up to two months, depending on the volume of requests and the nature of your request. If an extension is required, we will notify you within one month of receiving your request.
We will provide the requested information electronically at no charge, unless doing so would conflict with applicable law or the provisions of Section 13. We may charge a reasonable fee or decline a request if it is considered frivolous, excessive, or repetitive.
We reserve the right to request additional identification if we have reasonable doubts about the identity of the individual making a personal data request, to ensure data protection and security.